Help for landlords
Our landlord support team will be happy to help you. Here, you can quickly find answers to your questions:
- Registration
- Conditions
- Reservations
- Services
Registration
How quickly will my registration be processed?
Generally, we record all the data included in your registration within 1-3 working days. You will then immediately receive a message with the login data and the request to check everything once again and to update your occupancy calendar.
How long does the approval process take for the reservation portal?
Approval will take place immediately once you give the OK that all the data entered is correct. From this point onward, the reservation portals are informed that your property can be included.
How can I find my property in the various reservation portals?
This varies greatly. Generally speaking, you will be visible on most portals after a few days. Some others do not update daily, but weekly or bi-weekly.
Will my property be visible on all reservation portals?
Yes, generally speaking. However, each portal can decide individually whether to accept your property. For example, there are regional portals which only accept properties within a certain region. We are therefore not able to guarantee acceptance.
Do I still need to register with the individual reservation portals myself?
No. We look after everything to do with the entries in the reservation portals. We have contract framework agreements and add your property to the portals without a separate registration. That’s why you won’t need an additional login for the portals, as you can update all data centrally, including images, texts, equipment features, etc...
Conditions
Are there any additional portal commissions / portal set-up fees?
No. Commissions or set-up fees for the reservation portals are included in our prices. This means: When a reservation is made, you pay only the agreed commission to us, and we pay the portals using that amount. We therefore also take charge of billing the portals. On some portals we add a small surcharge to your rental price to compensate for higher portal commission rates. This means that you will never pay more than 12% per reservation.
Reservations
How will I find out if a reservation has been made?
If your property has been reserved by a guest on a reservation portal, you will be informed by email or fax (depending on your preferred settings). You can also choose to receive an SMS on your mobile phone so that you are informed of your reservation immediately.
Do I need to send the guest a reservation confirmation?
No. We will handle that for you. If a reservation has been made, the guest will automatically receive a reservation confirmation from our system where all relevant reservation information is listed. The guest will therefore receive all your contact data to allow them to contact you. This also includes payment information (advance payments, amount outstanding on your bank account), services booked and payments due in the event of cancellations.
Can I get in touch with the guest?
Yes. Immediately after the reservation has been made you will receive the guest’s information in the reservation confirmation (address, telephone number, email address etc.). This means you can get in touch with each individual guest to clarify details concerning arrival, etc.
Can the reservation confirmation be amended individually?
We have standardized the reservation confirmations. The content is standard, apart from contact data, property, time period and price. If you wish to give specific information on the property which has been reserved to the guest in the reservation confirmation (e.g. parking situation at the property, contact data for the building management, etc.), then you can of course let us know. We can store this information and set up the confirmation accordingly.
Does the reservation confirmation include payment terms?
Yes. The reservation confirmation provides the guest with information on payment terms, cancellation fees, etc. For example, the guest will find in their confirmation details the advance payment amount which he/she is required to transfer to your account shortly after reservation.
I already have a listing on one of the named portals. What should I do?
In individual cases there is the option to exclude a booking portal from the submission. This means that your property data will then not be submitted to it. You have the choice of terminating or continuing with the advertisement. However, as we work with online reservations, it will then no longer be possible to reserve the property online on the respective portals. In such cases, reconciliation with the occupancy calendar will then not take place either – increasing the risk of a duplicate reservation!
I have forgotten to update my occupancy calendar...
We must assume that your occupancy calendar always shows the up-to-date reservation status – i.e.: If you do not update your own occupancy times in the calendar, this can lead to duplicate reservations. In this case, a reservation made using our system takes priority. If, in this case, a reservation which we have taken must be canceled, we will still apply our brokerage commission, as we are still obliged to pay the reservations portal. Please therefore agree to reservations only if you have previously checked our calendar and blocked out the time.
Services
Can I integrate a reservations process into my own homepage?
Yes. You will receive the code for the reservations process once the properties have been released. You will also receive a guide concerning how to visually adapt the reservation process on your own website and how to integrate it as a lightbox in a new tab.
Is there an iCal import or iCal export function?
Yes. Both are in fact available. This means that you can reconcile the occupancy calendar with your Google calendar on your smartphone, for example, or with portals which have not (yet) been linked, such as Traum-Ferienwohnungen.de, Airbnb, Wimdu, 9flats or others, to save you from having to update the calendar twice.
Can I integrate the occupancy calendar into my website?
Yes. The landlord area contains a short guide and the source code you will need to integrate the occupancy calendar onto your website. Integration is simple and is of course free.
I use a hotel management software. Do you have interfaces?
If you use a hotel software (referred to as PMS), we have interfaces which work with various hotel channel manager providers, allowing you to synchronize data from your PMS via the hotel channeler in SECRA Fewo-Channelmanager. In this respect, we collaborate with VIATO, DIRS21 and HotelNetSolutions (HNS), for example, and can receive prices and seasons as well as occupancy information from them. This means that there is no need to manually update this data in our system.
Do I still need to register with the individual reservation portals myself?
No. We look after everything to do with the entries in the reservation portals. We have contract framework agreements and add your property to the portals without a separate registration. That’s why you won’t need an additional login for the portals, as you can update all data centrally, including images, texts, equipment features, etc...
Do you have any other questions?
Please call us or write to us.
We can be reached by telephone on working days from 09:00 to 17:00 (CET).
Landlord-Hotline:
+49 (0)4561 - 525 3051
E-Mail:
info@fewo-channelmanager.de
