Help for guests

Do you have questions about a reservation?

Reservation confirmation

How will I receive my reservation confirmation?

You will receive your reservation confirmation immediately after you have made your reservation on the email address you have indicated. If you have lost your reservation confirmation, we will be happy to resend it.

Arrival / Departure

What are the arrival / departure times?

The landlord will send you the times for arrival and departure directly. You will find the landlord’s contact data in your reservation confirmation.


How can I pay for the vacation property I have reserved?

You can pay very easily via bank transfer directly to the landlord. You will receive the bank account details as well as the payment terms in your reservation confirmation. We are not able to give you any information about received payments. You can request this information from the landlord.


Can I cancel my reservation?

Yes, you can cancel your reservation. The following cancellation fees will apply:
If you cancel (fail to show), you will generally be charged 90% of the cost of the reservation.

With the exception of:
If you cancel up to one day before arrival, only 80% of the cost of the reservation is payable.
If you cancel up to 14 days before arrival, only 50% of the cost of the reservation is payable.
If you cancel up to 30 days before arrival, only 35% of the cost of the reservation is payable.
If you cancel up to 45 days before arrival, only 20% of the cost of the reservation is payable.

Do you have any other questions?

Please call us or write to us.

We can be reached by telephone on working days from 09:00 to 19:00 (CET).

+49 (0)4561 - 525 3052

Eileen Dreykluft-Chenioui
Katharina Janßen
Sarah Brandt
Katharina Makarowski
Isabell Zepik
Xenia Heit
Yvonne Jackson
Isabel Navarro
Jan Doobe
Stephan Langer
Anke Szymanowski
Vanessa Mäurer